Questions answered
Frequently Asked Questions
Everything you need to know about shipping your vehicle with Caravan Transport. If your question is not covered here, call us at (513) 570-0252.
Getting Started
You can request a quote through our website or by calling (513) 570-0252. We need your pickup and delivery locations, vehicle year, make, and model, and your preferred timeline. Most quotes are returned within minutes.
We recommend booking 2-4 weeks ahead for the best carrier availability and pricing. However, we can often arrange transport within a few days for time-sensitive shipments at standard rates.
We provide service to all 48 contiguous states. Alaska and Hawaii require specialized ocean freight arrangements, which we can coordinate on a case-by-case basis.
We need the pickup and delivery addresses, vehicle details including year, make, model, and condition, your preferred pickup date, and your contact information. The more accurate the details, the more precise your quote.
No. Quotes are free and carry no obligation. You are not charged anything until you decide to book, at which point a small deposit secures your carrier reservation.
Pricing and Payment
Costs vary based on distance, vehicle size, transport type, and season. A standard sedan shipped open transport typically ranges from $400 for short distances to $1,600 for coast-to-coast. Visit our cost guide for detailed breakdowns.
We accept credit cards, debit cards, and certified checks. The deposit is collected at booking, and the remaining balance is paid to the carrier driver at delivery, typically in cash or certified funds.
No. Our quotes are all-inclusive, covering carrier transport, insurance, fuel surcharges, and standard door-to-door service. We do not add fees after you book unless you request changes to the order.
Extremely low quotes often indicate a bait-and-switch practice where the broker cannot actually secure a carrier at that price. We quote based on current market rates that carriers will accept, so your vehicle moves on schedule.
You can cancel before a carrier has been dispatched for a full deposit refund. Once a carrier is assigned and en route, cancellation policies depend on timing. Your coordinator will explain the specifics at booking.
During Transport
Your dedicated transport coordinator provides updates throughout the process. You will be notified when a carrier is assigned, when your vehicle is picked up, and when delivery is approaching.
All carriers in our network carry cargo insurance. The condition report signed at pickup and delivery documents any changes. If damage occurs, we assist you with the claims process against the carrier's insurance policy.
While GPS tracking availability depends on the specific carrier, your coordinator maintains contact with the driver and can provide location updates upon request at any point during transit.
Pickup and delivery windows are estimates, not guaranteed times. Weather, traffic, and other factors can cause delays. Your coordinator notifies you of any changes and works to keep the impact minimal.
Most carriers allow a small amount of personal belongings in the trunk, but these items are not covered by carrier insurance. We recommend keeping the vehicle as empty as possible for safety and liability reasons.
Vehicle Types and Services
Yes. Non-running or inoperable vehicles require carriers equipped with a winch for loading. This adds a modest surcharge to the transport cost. Let us know the vehicle's condition when requesting your quote.
Open transport uses multi-car carriers exposed to the elements, which is safe and cost-effective for everyday vehicles. Enclosed transport provides a fully sealed trailer, ideal for high-value, classic, or exotic vehicles that need maximum protection.
Our primary focus is passenger vehicles, but we can arrange transport for motorcycles and certain oversized vehicles on a case-by-case basis. Call us at (513) 570-0252 to discuss your specific needs.
Yes, but modifications that increase height, width, or weight affect carrier compatibility and pricing. Provide details about the modifications when requesting your quote so we can match the right carrier.
Yes, door-to-door is our standard service. The carrier picks up and delivers as close to your specified addresses as legally and safely possible. In some cases, a nearby accessible location may be used if streets are too narrow for large trucks.
Still have questions?
Talk to a real person.
Our transport coordinators are available Monday through Friday, 8am to 8pm EST, and Saturday 9am to 5pm EST. No phone trees, no ticket systems.